SHIPPING POLICY

Desi Spice Factory Shipping Policy

At DESI SPICE FACTORY, our aim is to have your orders processed and shipped as soon as possible. Shipping service will be based on the service selected every time you order any commodity. From time to time, we may have to change the costs of delivery in accordance with our expenses, however, the total amount of delivery charges will be clearly stated before you proceed to purchase. If you would like to select another method of delivery, kindly make this known at the time of ordering.

The estimated time given for shipping takes 2-3 business days but this time may take longer depending on your delivery location. Please note that it is impossible to guarantee delivery at a particular date and time.

 

Passing of Risk

The risk of the products passes to you once they are delivered to the address you specify when placing an order. DESI SPICE FACTORY shall not be held responsible for packages that have not been delivered owing to wrong addresses or if the company was not able to contact you after repeated attempts to contact you to take delivery of the order. In case, your order is lost by any third party, which you have authorized to collect it for you, then it shall not be the responsibility of DESI SPICE FACTORY.

If your goods have been delivered in a damaged condition, you are requested to inform us in writing, by telephone, or by email within 2 days. There will be a refund or exchange of the damaged goods once they have been returned in their original packaging. You will find more about it in the Return Policy section.

 

Title and Defects

Once payment has been made in full then the ownership of the products reverts to you. Kindly check your goods as soon as possible after they arrive. If the items are defective or have been described wrongly, please inform us in writing or through email, and we shall refund or replace the products.

 

Order Tracking

If your package is shipped, you will get the tracking details via e-mail or SMS. Should you have any questions, please do not hesitate to reach us at info@desispice.co